Verified Client Testimonial

I've had three mechanical contractors walk off a boiler tie-in mid-shift when the schedule slipped. Torque showed up at 11 p.m. with a certified welder, a current ASSE 6010 card, and their own inspection documentation. We passed our Joint Commission survey four days later. That crew doesn't leave until the system is proven.

Margaret Hollis, Director of Facilities, Northwestern Memorial Hospital campus

Margaret Hollis

Director of Facilities Engineering

Northwestern Memorial Medical Campus, Chicago

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Common Question

"Can you weld medical gas to ASSE 6010?"

Every hospital project triggers this question. Your infection control officer and Joint Commission surveyor will ask it too. Here's the documented answer — not a verbal assurance.

Criterion
Typical Contractor
Torque Mechanical

ASSE 6010 Certification

Not certified — will subcontract or skip documentation

Common cause of failed inspections

Active ASSE-6010-IL-2024-0447 on file

Cert presented before first cut

NFPA 99 Code Compliance

Unfamiliar with healthcare facilities code

Relies on inspector to catch gaps

NFPA 99 (2021 Ed.) pre-job checklist standard on every medical project

Zero code findings on last 14 hospital projects

Brazed Joint Documentation

No written procedure, no records

Cannot support Joint Commission audit

NCPWB WPS-P1-2024 procedure + joint log per NFPA 99 §5.1.14

Full documentation binder delivered at turnover

Pressure Test & Verification

Verbal confirmation only

No written test record

Written pressure test report at 1.5× MAWP, signed and dated

97.3% first-pass inspection rate (2022–2025)

Cross-Connection Prevention

Relies on installer judgment

Independent gas ID verification per ASSE 6030 before any connection

Color-coded labeling and flow-direction stenciling included

Common Question

"Do your guys carry OSHA 30? What's your emergency response time?"

GCs and facility managers have been burned by contractors who disappear after hours or can't produce a safety card. These aren't soft questions — they're contractual requirements on most hospital and high-rise projects.

Criterion
Typical Contractor
Torque Mechanical

OSHA 30 Certification

OSHA 10 at best, often expired

Creates liability on your project

All crew members hold current OSHA 30 (OSHA-30-2023-IL-99201)

Cards on person, copies in job binder

Emergency Response Time

8–24 hours or "we'll get back to you"

No documented SLA

Sub-4-hour response to Chicago metro area — guaranteed in writing

Average actual response: 2.1 hours (2024 data)

2 a.m. Call Availability

After-hours voicemail, callback next business day

Direct cell to lead pipefitter, answered 24/7/365

(312) 555-0147 — no answering service

Hot Work Permit Compliance

Sometimes skipped under schedule pressure

Violates IFC §3504 and your insurance policy

Hot work permit issued before every weld, fire watch documented

Zero recordable incidents in 6 years

Confined Space Protocol

Ad hoc, no written plan

Written CSE program per OSHA 1926.1203, attendant on site

Equipment staged and inspected before each entry

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Common Question

"What's your inspection pass rate, and can you produce welder qualification records?"

A failed inspection costs you a day of schedule and a re-inspection fee. Welder qualification records are required by ASME Section IX on every pressure piping system. Here's what we bring to the submittal table.

Criterion
Typical Contractor
Torque Mechanical

Inspection Pass Rate

Unknown — no tracking

Callbacks and re-inspections eat your schedule

97.3% first-pass inspection rate across 87 inspections (2022–2025)

Data available on request

Welder Qualification Records

Cannot produce current WPQ on demand

Fails ASME Section IX audit

AWS CWI-2022-88341 on file + current WPQ per ASME IX for all welders

Provided with every submittal package

Material Mill Certs

Pipe and fittings from local supply house, no traceability

Mill certs on all pipe, fittings, and valves — traceable to heat number

Required for hospital and pharmaceutical projects

As-Built Documentation

Marked-up drawings returned months late or not at all

Digital as-builts (PDF + DWG) delivered within 5 business days of substantial completion

Includes valve tag schedule and hanger schedule

Lien Waiver Process

Conditional waivers only, slow turnaround

Unconditional final lien waivers delivered at closeout meeting

No payment disputes on record

Common Question

"Can you handle a 40-year-old hydronic loop in a downtown high-rise?"

Old buildings have old systems — variable-flow hydronic loops, live steam mains, boilers that haven't been touched in a decade. This is where generalist plumbers stop and mechanical pipefitters start.

Criterion
Typical Contractor
Torque Mechanical

Hydronic Loop Experience

Residential plumber posing as mechanical contractor

No experience with variable flow systems or expansion tanks

High-rise hydronic systems up to 40 years old, including 4-pipe changeover

900 N. Michigan Ave., 311 S. Wacker on record

Steam & Condensate Systems

Unfamiliar with steam trap selection or condensate return sizing

Steam risers, PRV stations, and condensate return piped to ASME B31.1

Including failed condensate return emergency response

Boiler Tie-In Capability

Will not work in occupied buildings or under live system pressure

Live system tie-ins using isolation, freeze plugs, and line-stop where required

Completed 23 boiler tie-ins without facility shutdown (2020–2025)

Black Iron Threading & Welding

Thread-only; no welding certification for pressure piping

AWS-certified welding on black iron, stainless, and copper in same crew

No second sub needed — one contract, one throat to choke

Pipe Hangers & Supports

Installed by laborers, not checked for level or load

Fails seismic bracing requirements in high-rises

Hanger schedule per MSS SP-58, seismic bracing per SMACNA where required

Every hanger laser-leveled and torqued to spec

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Step One

When can we start?

Tell us what you're running and we'll scope it in 24 hours. Emergency calls answered around the clock.

Emergency? Call directly: (312) 555-0147 — answered 24/7